Privacy Policy
Last Updated: 6th November 2025
Effective Date: 6th November 2025
1. Introduction and Contact Information
This Privacy Policy explains how Ponies and Pups (referred to as "we," "us," or "our") collects, uses, protects, and discloses information and data when you use the www.poniesandpups.co.uk website and related services (the "Service").
We take your privacy seriously. By using our Service, you agree to the collection and use of information in accordance with this policy.
Data Controller Contact Details:
Legal Entity Name: Ponies and Pups
Email for Privacy Requests: privacy@poniesandpups.co.uk
2. Information We Collect
We collect several different types of information for various purposes to provide and improve our Service to you.
Category
Types of Data Collected
Purpose/Legal Basis (for GDPR)
A. Provided by You
Name, Email Address, Phone Number, Shipping/Billing Address, User Content (e.g., comments, reviews).
Contract: Necessary for fulfilling orders and providing the Service. Consent: For marketing communications.
B. Financial Data
Payment card details (processed securely by a third party, e.g., Stripe, PayPal), transaction history.
Contract: Necessary to process payments for products/services.
C. Automatic Data
IP Address, Geo-location data, Browser type, Operating System, pages visited, time spent on pages, device identifiers.
Legitimate Interest: To ensure site security, analyze performance, and prevent fraud.
D. Cookies/Tracking
Cookies, pixel tags, and similar technologies used to track activity and hold certain information.
Consent: Required for non-essential cookies (e.g., marketing). Legitimate Interest: Required for essential functional cookies.
3. How We Use Your Information (Purposes of Processing)
We use the collected data for the following purposes:
To Provide and Maintain the Service: To operate our website and fulfill orders.
To Manage Your Account: To manage your registration as a user and provide you with personalized services.
To Contact You: To communicate with you about your account, transactions, security alerts, and to respond to your inquiries.
For Marketing and Promotions: To send you newsletters, special offers, and general information about goods, services, and events we offer (you can opt-out at any time).
For Business Transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets.
4. Disclosure and Sharing of Your Information
We may share your personal information with the following categories of third parties:
Service Providers: These parties help us operate the Service, perform business functions, or conduct marketing on our behalf.
Law Enforcement: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Affiliates: We may share your information with our affiliated companies, in which case we will require those affiliates to honor this Privacy Policy.
5. Data Security and Retention
5.1. Data Security:
The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
5.2. Data Retention:
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. For example, we retain your account information for as long as your account is active, and transactional records seven years for financial auditing purposes.
6. Your Data Protection Rights
Depending on your location (especially if you are in the European Economic Area or California), you may have the following rights regarding your Personal Data. To exercise any of these rights, please contact us at privacy@poniesandpups.co.uk.
Right to Know/Access
The right to request copies of your Personal Data held by us.
Right to Rectification
The right to request that we correct any information you believe is inaccurate or incomplete.
Right to Erasure ("Right to be Forgotten")
The right to request that we erase your Personal Data, under certain conditions.
Right to Object/Opt-Out
The right to object to our processing of your Personal Data (e.g., direct marketing) or opt-out of the sale/sharing of your data (CCPA).
Right to Restriction of Processing
The right to request that we restrict the processing of your Personal Data, under certain conditions.
Right to Data Portability
The right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
Right to Lodge a Complaint (GDPR)
The right to complain to a data protection authority about our collection and use of your Personal Data.